1. What is ZwinkyCuties.com?
Zwinky Cuties™ is a virtual world just for you. It has basic features for anyone, plus special features that you can only unlock by becoming a Zwinky Cuties Jet Setter.

2. What is a Zwinky Cuties Jet Setter?
Being a Zwinky Cuties Jet Setter unlocks special features like:

• More pets to adopt
• Extra places to hang out and chat
• Extra games
• Ability to shop for clothes and other stuff at The Mall
• More Actions and Expressions
• More chat phrases
• ...and more to come!

3. How do I become a Zwinky Cuties Jet Setter?
First, create a Zwinky Cuties account if you don't already have one. Then one of your parents can go online and sign you up to be a Zwinky Cuties Jet Setter. You need your parents' permission to become a Zwinky Cuties Jet Setter.

4. What can I do at Zwinky Cuties?
In the Zwinky Cuties world, you can chat, make friends, play free games, and dress up your character!

5. Is Zwinky Cuties a safe site to use?
Yes, Zwinky Cuties is safe. We use safe chat so that no one can say mean things to you or ask you for your personal information.

6. How do I dress my Zwinky Cuties character?
Go to your closet by clicking on the button with the hanger on it on the bottom of your browser window. Use the left and right arrows to browse through different shirts, dresses, bottoms, jackets, and more. Select an item of clothing by clicking on it. Once you're done choosing your outfit, click Save Outfit below your Zwinky Cuties character. That's it!

7. What are ZBucks™ and how do I earn them?
ZBucks are what Zwinky Cuties users use for money in their virtual world. If you're a Zwinky Cuties Jet Setter, you can earn ZBucks by playing free games and earning points. Then you can use your money to shop for clothes and other stuff!

8. How do I shop in Zwinky Cuties?
If you're a Zwinky Cuties Jet Setter, you can earn ZBucks by playing games and shop for virtual stuff!

Click the Shop button, which has a picture of a shopping cart, on the bottom of your browser window. In the left column of your window, you'll see a list of stores. Click on the shop that you want, and browse through their items. You can buy an item by clicking on it, clicking on the color you want, and clicking Buy. A window will pop up and ask you to make sure you want to buy the item. Click on the Yes button, and you're all set!

9. How do I play games in Zwinky Cuties?
Click on the Games button on the bottom of your browser window. On the left side of your window, you'll see a list of available games. Click on the one you want, and it will pop up. Game on!

10. How do I chat with other Zwinky Cuties users?
Choose a chat room by clicking on the Map button in the lower left corner of your window. Click on the place you'd like to visit. Once you're there, click on Chat Messages, which is in the left column of your window. Choose what you want to say. You can click on Greetings in order to say hello, or click on Friends to ask other Zwinky Cuties users to be your friend.

11. How do I add friends?
Click on the Friends button on the bottom of your browser window. In the left column of your window, click on the Add Friend button. Type in your friend's username, and click the Add Friend button.

12. How do I change the privacy setting of my Zwinky Cuties room?
When you're in your room, click on the Privacy button on the left. Choose the setting that you want-either Public or Private (for you and your friends only)-then hit the Apply button.

13. How do I throw stuff in Zwinky Cuties?
Once you're in a chat room, you can make things exciting by throwing things like water balloons! In the left side of your browser window, click on the Throwables button. In the list that pops up, click on the item that you want to throw. In the chat room, click on the area or Zwinky Cutie that you want to throw your item at, and watch it fly!

14. How do I make expressions in Zwinky Cuties?
In the left side of your browser window, click on the Expressions button. Click on the emotion that you want to express, and watch what happens!

15. What can I do if another Zwinky Cuties user is bothering me?
The first thing you should do is try to tell this person to stop bothering you. Go to Chat Messages, then Friends, then Not Friends, and click on what you'd like to say. If this Cutie continues to bother you, you can block them so that they cannot chat with you, and you cannot chat with them. To do this, double click on the Zwinky Cuties character's name in the list on the left side of your window and click Block.

16. How can I my Zwinky Cuties character get a pet?
You can get a pet goldfish if you are a basic Zwinky Cuties member. If you've subscribed to the Zwinky Cuties Jet Setters, you can choose from a whole bunch of pets! Go to The Pet Shop to check out the pets, and click Adopt This Pet to make him or her yours!

17. What can I do with my pet?
You can play with, wash, feed, or let him or her rest.

18. How do I get furniture for my room?
You can get new furniture for your room if you become a Zwinky Cuties Jet Setter. Click on the Shop button at the bottom of your browser window. In the left column of your window, click on The Cozy Couch. Using the left and right arrows, browse through the furniture and other room stuff. Once you've found an item that you want, click on it. You can then select a color for it. Hit Buy, and the item will appear in your room when you return.

19. How do I decorate my room or rearrange my furniture?
To decorate your room, click on the Shop button on the bottom of your Zwinky Cuties window. Click on The Cozy Couch to check out and buy new furniture! To rearrange your furniture, click on the item that you want to move and drag it. Remember to click Save when you're done!

20. I forgot my password, what do I do?
When you're on the Zwinky Cuties homepage, click on the link right below the Sign In button that says, "Forgot your password? Click here." We'll send your password to the e-mail address that you gave us.

21. What do I do if I'm having a problem signing in to Zwinky Cuties?
When you're on the Zwinky Cuties homepage, click on the link right below the Sign In button that says, "Forgot your password? Click here." We'll send your password to the e-mail address that you gave us.

22. How can I share my ideas with the Zwinky Cuties team?
On the bottom of your Zwinky Cuties window, click on the link that says Feedback. Let us know what you like, what you don't like, and new things that you want to see on Zwinky Cuties!

23. When can a Zwinky Cuties Jet Setter Gift Subscription begin?
A Zwinky Cuties Jet Setter Gift Subscription code becomes valid immediately, so it can be can redeemed as soon as it's received. At this time there are no expirations on Zwinky Cuties Jet Setter Gift Subscription codes. They can be redeemed whenever the account-holder is ready to use them.

24. Will a Zwinky Cuties Jet Setter Gift Subscription work for more than one account?
No. Zwinky Cuties Jet Setter Gift Subscriptions will only apply to a single username. A separate Zwinky Cuties Jet Setter Gift Subscription is required for each account.

25. Are there any Zwinky Cuties Jet Setter Gift Subscription plans for multiple accounts?
We do not offer a group Zwinky Cuties Jet Setter Gift Subscription plan at this time.

26. I got a message that says "Please enter a valid promo code." What does this mean?
The code you entered doesn't exist. Check to make sure you typed it in correctly.

27. I got a message that says "This code has already been redeemed." What does this mean?
Your code is already in use. Remember, if your code has already been redeemed for one of your accounts, you cannot use it for your other accounts.

28. I got a message that says "Oops! A parent must verify your account before you can redeem a gift subscription!" What does this mean?
You’re not done registering the account yet. If you have registered for an account, but have not completed the parental email verification process, you cannot redeem a Zwinky Cuties Jet Setter Gift Subscription. Ask your parent to check his or her email account to verify your registration, then try again.

Have more questions? Search for answers here!

1. What is Zwinky Cuties?
Zwinky Cuties is a virtual world developed especially for ages 6 and up. It's free to join, and your child can unlock additional special features if you sign him or her up for a Zwinky Cuties Jet Setters subscription.

2. What is a Zwinky Cuties Jet Setter?
Zwinky Cuties Jet Setters are "premium" members of ZwinkyCuties.com, who have opted for a paid subscription to the site. Zwinky Cuties Jet Setters subscribers gain access to additional features on Zwinkycuties.com:

• Greater selection of pets for adoption
• Exclusive Locations
• Exclusive Games
• Ability to spend ZBucks™ and shop for clothing and furniture
• More Actions and Expressions
• ..and more to come!

3. What can my child do at Zwinky Cuties?
They can choose outfits for their Zwinky Cuties character, chat with friends using the canned phrases in safe chat, and explore the different places in the Zwinky Cuties world.

4. Is Zwinky Cuties a safe site for my child(ren)?
Yes, Zwinky Cuties is safe. We have a feature called "safe chat" so that your child can only use pre-determined phrases to interact with other players. This way, no one can solicit your child's real name, age, address, or other personal information.

5. What is the Parent Center and what can I do there?
At the Parent Center, you can manage your child's account, find reference materials for you and your child regarding online safety, read our privacy policy, and find out how Zwinky Cuties is compliant with the Children's Online Privacy Protection Act (COPPA).

6. How can I protect my child's privacy?
Make sure that your child does not pick a Zwinky Cuties user name that reveals his or her name, age, address, or other personal information. Supervise his or her activities online, and review the materials available at Zwinky Cuties Parent Center for more helpful resources.

7. Where can I get more information about online safety and protecting my child's privacy?
Head to the Parent Center and click on Online Safety. You'll find a parent/child online safety contract, which you can review with your child. Make sure he or she knows what is and is not acceptable online behavior.

8. I forgot my password, what do I do?
On the Zwinky Cuties Parent Center page, click the Forgot Password link below the Sign In button.

9. What do I do if I'm having a problem signing in to the Zwinky Cuties Parent Center?
On the Zwinky Cuties Parent Center page, click the Forgot Password link below the Sign In button. If you're having technical issues, click on the Help link at the bottom of the Parent Center page.

10. How can I share my ideas with the Zwinky Cuties team?
We invite you to share your comments and ideas with us. To contact us, click on the Feedback link on the bottom of the Parent Center page.

11. What Zwinky Cuties Jet Setter Gift Subscription plans are available?
You can buy a Zwinky Cuties Jet Setter Gift Subscription for 3 months ($15.95), 6 ($29.95) months or 12 months ($56.95).

12. When can a Zwinky Cuties Jet Setter Gift Subscription begin?
A Zwinky Cuties Jet Setter Gift Subscription code becomes valid immediately, so it can be can redeemed as soon as it's received. At this time there are no expirations on Zwinky Cuties Jet Setter Gift Subscription codes. They can be redeemed whenever the account-holder is ready to use them.

13. Can I buy a Zwinky Cuties Jet Setter Gift Subscription if I live outside the United States?
Yes. Zwinky Cuties Jet Setter Gift Subscriptions are priced using US currency. Once you enter your credit card information, the current conversion rate will be processed by our credit card processing partner automatically.

14. Is my credit card information going to be safe?
Your credit card information is sent using SSL security/encryption. Your financial information bypasses our servers entirely and is sent by our credit card processing partner to your financial institution.

15. What is your refund/exchange policy?
Once you buy a Zwinky Cuties Jet Setter Gift Subscription, it cannot be returned or exchanged. If you want to buy a different level Zwinky Cuties Jet Setter Gift Subscription, you cannot apply a previously purchased Zwinky Cuties Jet Setter Gift Subscription toward it.

16. Will this Zwinky Cuties Jet Setter Gift Subscription work for more than one account?
No. Zwinky Cuties Jet Setter Gift Subscriptions will only apply to a single username. A separate Zwinky Cuties Jet Setter Gift Subscription is required for each account.

17. Are there any Zwinky Cuties Jet Setter Gift Subscription plans for multiple accounts?
We do not offer a group Zwinky Cuties Jet Setter Gift Subscription plan at this time.

Have more questions? Search for answers here!